1. Information We Collect

1.1 Personal Information
We may collect personal information you provide when using our Services, including but not limited to:

• Name, email address, phone number

• Billing and payment information

• Company or organization details

• Zoom account information

• Content and materials you provide for sessions

1.2 Automatically Collected Information
We may collect information automatically when you use our website or Services, including:

• IP address, browser type, device information

• Usage data such as session duration, pages visited, clicks, and interactions

• Cookies, pixels, and similar tracking technologies

1.3 Third-Party Information
We may receive information from third parties, including Zoom, payment processors, analytics services, and social media platforms, as necessary to provide our Services.

2. How We Use Your Information

We use personal information for purposes including, but not limited to:

• Providing and managing our Services

• Processing payments and invoices

• Communicating about your sessions, updates, and promotions

• Analyzing usage and improving Services and website functionality

• Ensuring security and preventing fraud

• Complying with legal obligations

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3. Sharing and Disclosure of Information

We do not sell or rent your personal information. We may share information in the following circumstances:

3.1 Service Providers

• Third-party platforms, such as Zoom, payment processors, email services, and analytics providers, solely for the purpose of providing Services.

3.2 Legal Requirements

• When required by law, regulation, or legal process

• To protect rights, property, or safety of Pennywood, our clients, or others

3.3 Business Transfers

• In connection with a merger, acquisition, or sale of assets, with the recipient agreeing to uphold privacy protections

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4. Cookies and Tracking

4.1 We use cookies, pixels, and similar technologies to improve user experience, analyze website traffic, and provide targeted communications.

4.2 You can control cookies through your browser settings, but disabling cookies may affect functionality of our website or Services.

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5. Data Retention

5.1 We retain personal information only as long as necessary to provide Services, comply with legal obligations, resolve disputes, or enforce agreements.

5.2 Session recordings, materials, and other data may be retained for internal quality control, legal compliance, or as otherwise agreed in writing.

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6. Security of Information

6.1 Pennywood implements reasonable technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, or destruction.

6.2 However, no method of transmission or storage is completely secure. We cannot guarantee absolute security of your information.

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7. Client Responsibilities

7.1 Clients are responsible for ensuring participant privacy during sessions, including:

• Securely sharing session links and passwords

• Informing participants of any recordings

• Complying with applicable privacy laws

7.2 Clients must not submit content or information that violates third-party rights, applicable law, or these Privacy Policies.

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8. International Transfers

8.1 Pennywood operates in the United States. Your information may be processed or stored in the U.S., which may have different privacy laws than your country.

8.2 By using our Services, you consent to the transfer, storage, and processing of information in the U.S.

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9. Children’s Privacy

9.1 Our Services are not intended for individuals under 13 years of age (or the minimum age required in your jurisdiction).

9.2 We do not knowingly collect personal information from children. If we become aware that information from a child has been collected, we will take steps to delete it.

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10. Your Rights

Depending on applicable law, you may have rights to:

• Access or request a copy of your personal information

• Correct inaccuracies in your information

• Request deletion of your information

• Object to certain processing of your information

• Withdraw consent where applicable

Requests can be submitted using the contact information below.

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11. Third-Party Links

Our website or sessions may contain links to third-party websites. We are not responsible for the privacy practices or content of third-party websites.

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12. Legal Disclaimers and Limitations

12.1 Pennywood is not responsible for unauthorized access, data breaches, or losses caused by third-party systems, participants, or your own actions.

12.2 We provide no guarantees regarding confidentiality of electronic communications.

12.3 By using our Services, you acknowledge and accept all risks associated with electronic communications, online platforms, and third-party tools.

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13. Changes to Privacy Policy

We may update this Privacy Policy at any time. Updated policies are effective immediately upon posting on our website. Continued use of Services constitutes acceptance of updated Privacy Policy.

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14. Governing Law and Dispute Resolution

• This Privacy Policy is governed by the laws of the Commonwealth of Pennsylvania, without regard to conflict of law rules.

• Any disputes will first attempt resolution through good-faith negotiation.

• Unresolved disputes shall be submitted to binding arbitration in Erie, Pennsylvania, under the rules of the American Arbitration Association or applicable arbitration law.

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15. Contact Information

For questions, complaints, or privacy requests:
Pennywood LLC

502 W 7th St, STE 100
Erie, PA 16502
Tel: ‪(412) 546-1587‬

Email: info@pennywoodservices.com

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By using Pennywood’s Services, you acknowledge that you have read, understood, and agreed to this Privacy Policy, including all disclaimers, limitations of liability, and processing practices.