These Terms & Conditions (“Terms”) govern the use of Zoom meeting hosting, virtual event management, and related services (“Services”) provided by Pennywood LLC (“Pennywood,” “we,” “us,” or “our”). By booking, attending, or using our Services, you (“Client,” “you,” or “your”) agree to be legally bound by these Terms. If you do not agree to these Terms, you may not use our Services.

​

1. Eligibility and Acceptance

1.1. Services are available only to individuals and entities legally capable of entering into binding contracts.
1.2. By using our Services, you confirm that you have the legal authority to enter into these Terms.
1.3. Clients must provide accurate, complete, and current information when booking sessions.
1.4. Pennywood reserves the right, at its sole discretion, to refuse, terminate, or suspend Services for any reason, including violations of these Terms, unlawful activity, or participant misconduct.
1.5. Clients must comply with all applicable laws, regulations, and Zoom Terms of Service when using our Services.

​

2. Scope of Services

2.1. Pennywood provides professional Zoom hosting and virtual event management services, including but not limited to:

• Session setup, administration, and moderation

• Participant support, chat monitoring, polls, Q&A, and breakout room management

• Session recording, storage, and secure handling (with Client consent)

• Technical guidance and Zoom best practices

• Assistance with third-party integrations, plugins, or software used in conjunction with Zoom

2.2. Services are provided as-is and as available. Pennywood does not guarantee uninterrupted, error-free, or secure sessions.
2.3. Pennywood may modify, suspend, or discontinue any portion of the Services at any time without notice.

​

3. Client Responsibilities

3.1. Clients are responsible for:

• Access to compatible hardware, software, and a stable internet connection

• Distribution of session links, passwords, and instructions to participants

• Ensuring all session content is lawful and does not infringe third-party rights

• Participant behavior and compliance with these Terms

3.2. Clients must not:

• Attempt to bypass or interfere with Pennywood’s technical controls

• Share proprietary Pennywood processes or methods without consent

• Record or distribute sessions without Pennywood’s written permission

3.3. Pennywood is not responsible for technical failures outside its control, including internet outages, device malfunctions, or Zoom service disruptions.

​

4. Participant Conduct and Code of Conduct

4.1. Clients are responsible for participant behavior during sessions.
4.2. Pennywood may remove or restrict participants engaging in harassment, illegal activity, disruptive behavior, or any activity that violates these Terms.
4.3. Clients agree to communicate rules and expectations to participants.

​

5. Recordings, Intellectual Property, and Content

5.1. Clients retain ownership of all content, materials, and recordings provided for sessions.
5.2. Pennywood does not claim ownership of Client content unless explicitly agreed in writing.
5.3. Pennywood may retain recordings for internal purposes, quality assurance, or legal compliance but will not distribute them without Client consent.
5.4. Clients may not record or distribute Pennywood’s proprietary methods, processes, or systems without prior written consent.

​

6. Fees, Payment, and Refunds

6.1. Clients must pay all fees prior to scheduled sessions unless otherwise agreed in writing.
6.2. Fees are non-refundable except in cases where Pennywood cancels sessions for reasons within its control.
6.3. Pennywood may update fees at any time, but previously scheduled sessions will not be subject to price increases.
6.4. Clients are responsible for all applicable taxes, including sales or service taxes.

​

7. Cancellation, Rescheduling, and Suspension

7.1. Pennywood may cancel, suspend, or reschedule sessions at any time for technical, safety, or compliance reasons.
7.2. Client cancellations or rescheduling are subject to our [Cancellation Policy].
7.3. Pennywood is not liable for any losses or damages resulting from cancellations or rescheduling.

​

8. Disclaimers and Limitation of Liability

8.1. No Warranty: Services are provided “as-is,” without warranty of any kind, express or implied, including but not limited to merchantability, fitness for a particular purpose, or non-infringement.

8.2. Limitation of Liability:

• Pennywood and its officers, directors, employees, agents, and affiliates are not liable for any damages of any kind arising from or related to the Services, including direct, indirect, incidental, consequential, punitive, or special damages.

• Our total liability for any claim shall not exceed the fees paid by the Client for the specific session.

8.3. Force Majeure: Pennywood is not liable for failure to perform due to causes beyond its reasonable control, including natural disasters, pandemics, internet outages, or third-party service failures.

8.4. No Guarantee of Results: Pennywood does not guarantee outcomes from use of Services; results depend on Client content, participants, and other external factors.

​

9. Indemnification

Clients agree to indemnify, defend, and hold harmless Pennywood, its officers, directors, employees, agents, and affiliates from any claims, liabilities, damages, losses, or expenses (including attorney fees) arising from:

• Client content, materials, or sessions

• Participant behavior

• Violation of these Terms or applicable law

• Use of third-party tools in conjunction with Services

​

10. Third-Party Services and Zoom

10.1. Pennywood may use third-party platforms (including Zoom) to provide Services.
10.2. Clients agree to comply with all applicable third-party terms, including Zoom’s Terms of Service and Privacy Policy.
10.3. Pennywood is not responsible for failures, outages, or privacy issues caused by third-party platforms.

​

11. Data, Privacy, and Security

11.1. Pennywood may collect personal data necessary to provide Services.
11.2. Data is used only to deliver Services, improve performance, and comply with legal requirements.
11.3. Pennywood is not responsible for breaches caused by Zoom, third-party platforms, or Client actions.
11.4. Clients are responsible for ensuring their participants’ personal information is handled in accordance with applicable privacy laws.

​

12. Accessibility

12.1. Pennywood makes reasonable efforts to ensure Services are accessible.
12.2. Pennywood does not guarantee full accessibility for all users or devices.

​

13. Governing Law and Dispute Resolution

13.1. These Terms are governed by the laws of the Commonwealth of Pennsylvania.
13.2. Disputes will first attempt to be resolved through good-faith negotiation.
13.3. If unresolved, disputes shall be submitted to binding arbitration in Erie, Pennsylvania under the rules of the American Arbitration Association or applicable arbitration law.
13.4. Clients waive any right to class-action lawsuits or class-wide arbitration.

​

14. Modifications

14.1. Pennywood may update these Terms at any time.
14.2. Revised Terms are effective immediately upon posting on our website.
14.3. Continued use of Services constitutes acceptance of updated Terms.

​

15. Severability

If any provision of these Terms is deemed invalid, illegal, or unenforceable, the remaining provisions remain in full force and effect.

​

16. Entire Agreement

These Terms constitute the complete agreement between Pennywood and the Client regarding the Services, superseding all prior agreements or communications.

​

17. Contact Information

For questions, notices, or legal correspondence:
Pennywood LLC
502 W 7th St, STE 100
Erie, PA 16502
Tel: ‪(412) 546-1587‬

Email: info@pennywoodservices.com

​

By using Pennywood’s Zoom Services, you acknowledge that you have read, understood, and agreed to these Terms, including all disclaimers, limitations of liability, indemnification, and dispute resolution clauses.

​